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Degraded

Duplicate Study Invitation Emails

Jan 8, 2026 at 2:08pm UTC
Affected services
CleverX Platform

Resolved
Jan 9, 2026 at 8:50pm UTC

A fix has been deployed and email notifications are operating normally. We sincerely apologize for any confusion caused. No action is required from affected users — duplicate emails can be safely ignored or deleted.

Updated
Jan 9, 2026 at 3:05pm UTC

Our team identified the root cause and immediately paused study invitation emails to prevent further duplicates while we implemented a fix.

Created
Jan 8, 2026 at 2:08pm UTC

Some users began receiving duplicate email notifications for study invitations. Users invited to participate in research studies during this period may have received multiple copies of the same invitation.